Service Charges Recovery – LBA

Letter Before Action (LBA) Process

LBA Process Diagram
1. Instruction Receive instruction request through email
Download statement of accounts and supporting documents
Validate case details and initiate recovery workflow
2. Office Copies Access HMLR (HM Land Registry) records
Download official property and title documents
Retrieve ownership and lease-related information
3. Interest Calculation Calculate outstanding interest using Excel or calculation logic
Apply principal amount, interest rate, and recovery period
Generate total amount due including accrued interest
4. Legal Data Entry Capture and validate legal case information:
  • Referrer details
  • Management company details
  • Tenant information
  • Property information
  • Leasehold details
  • Claimant details
  • Lender information
5. Letter Before Action (LBA) Organize documents into case file
Auto-generate Letter Before Action document
Prepare for legal review and dispatch to tenant
Objective & Outcome Recover outstanding service charges efficiently and professionally. Issue LBA to the tenant to encourage payment and avoid further legal proceedings.

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